Terms & Conditions

Enjoy FREE delivery on orders above $40! $8 delivery fee applies on orders below $40. Enjoy FREE delivery on orders above $40! $8 delivery fee applies on orders below $40.
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Terms & Conditions

1. Information About Us

1.1 grazegroceries.com is a site operated by Jiewei Mini market. We are registered in Singapore under the Business Registration Number 46817000J with our registered office at 21, HOUGANG STREET 51, #01-41, HOUGANG GREEN SHOPPING MALL, SINGAPORE 538719. 

2. Service Availability

2.1 Our site is only intended for use by people residing, businesses, and companies in Singapore ("the Serviced Country"). We do not accept orders from individuals and businesses outside of the Serviced Country.

3. Your Status

3.1 By placing an order through our site or on the telephone, you warrant that:

3.1.1 You are legally capable of entering into binding contracts;

3.1.2 You are a resident in the Serviced Country.

4. How the Contract is formed between You and Us

4.1 After placing an online order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All online orders are subject to acceptance by us, and we will confirm such acceptance to you via email. The contract between us (“the Contract”) will only be formed when we deliver the items to you.

4.2 Subjected to actual stock availability, item orders may be replaced with alternatives subjected to a verbal or written confirmation with you. For items that cannot be replaced, we will contact you to give you the option to cancel. If payment has been made, you will be refunded of the amount paid. 

4.3 All orders placed online will be fulfilled within 3 business days unless otherwise advised. Business days exclude Monday

4.4 You are obliged to make payment in FULL by the payment option you select when you check out your orders.

5. Our Status

5.1 We may provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking that the products you purchase from companies to whose website we have provided a link will be of satisfactory quality.

6. Price and Payment

6.1 The price of any Products will be as quoted on our site from time to time, except in cases of obvious error.

6.2 Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site we might at our discretion decide to honour the lower (incorrect) price or either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

6.3 We are under no obligation to provide the Product to you at the incorrect (lower) price even after we have provided you with an email confirmation.

6.4 All images are for illustration purposes only. Actual product might differ, however we do try to provide an image as accurate as possible to the actual product. Some products are differentiated by the different numbers for different varieties and images might show a different variety number. Please do not assume that images are the actual product. Please clarify before ordering.

7. Refund Policy

7.1 Quality inspection is in place to ensure that orders are accurately fulfilled. Should there be any discrepancies, please notify us at enquiries@grazegroceries.com or Whatsapp 88982208 within the day of delivery. If you do not notify us accordingly, we shall have no liability in respect of any discrepancies and you shall be bound to pay the price as if the Products had been delivered in accordance with the Contract.

7.2 Quality controls are also in place to ensure that products picked are of satisfactory quality through visual inspection of the exterior. We are unable to guarantee the taste and texture (such as sweet, juicy, crunchy etc.) of the product. Quality is assured at the time of delivery, if nobody is home to receive your order, our delivery personnel will send you a photo to inform you that goods have been left at the door. Graze Groceries will not be responsible for any loss/spoilage thereafter. As our products are perishables, it is not advisable to leave at the door.

7.3 Returns or Refunds can be processed under the following circumstances:

7.3a If Product is delivered in a damaged condition, or if product has expired;

7.3b If Product which was ordered was not included in the delivery, or if wrong Product was delivered

7.3c Should there be any damages/spoilage, please notify us at enquiries@grazegroceries.com or Whatsapp 88982208 with photos within the day of delivery. Refunds will processed at our discretion after investigation.

7.4 Refunds will usually be processed through the same mode of payment originally used to pay as soon as possible.

7.5 Any orders eligible for refund will be collected back by us in whole at our sole discretion. In the event, the order collected back by us is not in full quantity of what was delivered. You will only be entitled to partial refund of what is left of the remaining items.

8. Our Liability

8.1 We warrant to you that any Product purchased from us through our site is of satisfactory quality.

8.2 Our liability in connection with any Product purchased through our site is strictly limited to the purchase price of that Product.

8.3 Unless otherwise stated, all products warranty will be covered by the respective brand owner.

9. Notices

9.1 All notices given by you to us must be given to Jiewei Mini Market at 21, HOUGANG STREET 51, #01-41, HOUGANG GREEN SHOPPING MALL, SINGAPORE 538719. We may give notice to you either via an e-mail or postal address that you provided to us when placing an order.

10. Events Outside our Control

10.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).

10.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

10.2.1 strikes, lock-outs or other industrial action;

10.2.2 civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

10.2.3 fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

10.2.4 impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

10.2.5 impossibility of the use of public or private telecommunications networks; or

10.2.6 the acts, decrees, legislation, regulations or restrictions of any government.

10.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

11. Waiver

11.1 If we fail, at any time during the term of a Contract, to insist upon the strict performance of any of your obligations under the Contract or any of these Terms and Conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

11.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.

11.3 No waiver by us of any of these Terms and Conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

12. Severability

12.1 If any of these Terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

13. Entire Agreement

13.1 These Terms and Conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

13.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other and that nothing may be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these Terms and Conditions.

13.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these Terms and Conditions.

14. Our Right to Vary these Terms and Conditions

14.1 We have the right to revise and amend these Terms and Conditions from time to time.

14.2 You will be subject to the Policies and Terms and Conditions in force at the time that you order Products from us, unless any change to those Policies or these Terms and Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those Policies or these Terms and Conditions before we provide you with the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the Terms and Conditions, unless you notify us to the contrary within 1 working days of receipt by you of the Products).

15. Law and Jurisdiction

15.1 Contracts for the purchase of Products through our site will be governed by the Law of Singapore. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the Courts of The Republic of Singapore.

16. Delivery Information

16.1 Enjoy free delivery on orders above $40. $8 delivery fee applies on orders below $40.

16.2 $25 delivery fee applies on ALL orders to Sentosa.

16.3 $15 delivery fee applies on ALL orders to CBD & Orchard

16.4 Please ensure that someone is home to receive the goods for the delivery time slot selected. If nobody is home to receive your order, our delivery personnel will send you a photo to inform you that goods have been left at the door. Graze Groceries will not be responsible for any loss/spoilage thereafter.

16.5 No changes to delivery slots are allowed.

16.6 Areas of delivery: Mainland Singapore & Sentosa, except Tuas, Free Trade Zones, Ports and Terminals.

16.7 No delivery on Mondays. Delivery time slots regardless of PH:

        Tue-Fri: 10.30am-1.30pm, (7.30pm-10pm $8 Surcharge (small token for our delivery personnel to support after hours)

        Sat/Sun: 9am-12pm, 11am-2pm, 4pm-6pm